Return Policy

1. Eligibility

• Items must be returned in their original condition: unworn, unwashed, and with all tags and packaging intact.
• Customized, printed, or personalized jerseys (e.g. with a player's name/number) cannot be returned or exchanged unless the item is confirmed faulty.

2. Timeframe

• You have 14 days from receiving your order to notify us of your intent to return or exchange it, and to send the item back to us.

3. Returns

• To start a return, contact our support team by email. You will be provided with a return authorization and return form.
• The return mailing address will be supplied once your request is approved.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Returned items remain the customer's responsibility until delivered to us. We strongly recommend using a trackable and insured service.

4. Exchanges

• You must contact us first before sending any item back for an exchange. Our team will confirm eligibility and provide you with the correct return instructions.
• The quickest method is to return your item for a refund and then place a new order for the desired size or product.
• Where a direct exchange is approved, the customer is responsible for shipping costs based on our shipping rate chart.
• If the requested exchange is unavailable, a refund will be issued instead.

5. Refunds

• Refunds will be issued to the original payment method once the returned item passes inspection.
• Shipping costs are non-refundable unless the item is faulty or incorrect.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us immediately with photos for verification. In such cases, FootballKitsEU will cover the return shipping and provide either a replacement or a full refund.

7. Order Cancellations

• Orders can be cancelled within 10 hours of purchase for a full refund.
• After 10 hours, orders are processed and sent for fulfillment, meaning they cannot be cancelled.
• If you no longer wish to keep your order after it has shipped, you will need to follow our standard return process above.